Reference

arwantoto Terms & Conditions for Your Account

These terms set how your account, wallet checks, device logins, and support requests work on arwantoto.

DANAOVOGoPayQRISAndroid / iPhone

How the Terms Apply in Indonesia

arwantoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply differently when local law sets extra steps, and we only keep access open where that law allows. If you create an account, you agree to use the same name on your profile, payment rail, and withdrawal request so our checks stay

1
consistent. That matters for DANA, OVO, GoPay, and QRIS deposits, because a mismatch can delay a balance update or a payout review. We may also ask you to confirm device access, especially when you switch from Android to iPhone or open the account from a new
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browser. If a clause changes, the new text replaces the older one from the date we post it, and the current version is the one that applies to your use. For corrections or closure requests, we need a message from the account holder so the record
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stays tied to the right name.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to Ask About the Terms

When you want help with a clause, reach us through live chat, WhatsApp, or email and tell us which section is unclear.

Live Chat Open chat from the account page for questions about identity checks, clause changes, or a payment mismatch. We use it for the fastest first reply during 08:00-23:00 WIB.

WhatsApp Send a clear message if you need help reading a clause on Android or iPhone. Include your username and the payment rail you used so we can trace the account note.

Email Use email for longer requests such as a copy of the current terms or a correction to stored details. We keep the thread with your account record so the history stays aligned.

KEEPING RECORDS CLEAR

How We Handle Your Data

We keep the policy side practical: only the data needed to run your account, confirm payment rails, and answer a terms request is stored in the record we use.

Data Use

We store profile, login, and payment-reference data only to operate your account and answer terms questions. That record helps us match DANA, OVO, GoPay, or QRIS activity to the right profile.

Cookies

Session cookies keep you signed in on Android, iPhone, or desktop and remember the language you last used. Clearing them ends the session, so you may need to log in again.

Security Checks

When you open the account from a new device or browser, we may ask you to confirm the username, payment rail, or recent activity before changes are applied.

Record Retention

We keep support threads and transaction checks long enough to resolve disputes, then retain only what our internal policy and local law require. That keeps the history usable without holding more than we need.

Change Requests

If your name, contact detail, or payment note needs correction, send the request from the account holder channel. We verify the match before editing the stored record.

Contact Route

For data or policy questions, use live chat or email and include your username plus the clause you want explained. That lets us respond without back-and-forth delays.

Questions About the Terms

These are the questions we get when you want to read the terms before opening an account or changing a detail later. The answers focus on access, data, payment checks, and how to contact us if something in your record needs correction. If local law changes the way a clause works, we apply the local rule first and keep the wording current on this page.

They cover account use, payment checks, device access, record corrections, and how we answer policy requests. They also explain when local law changes the way a clause applies to you.

Yes, as long as the account holder is the same person and your login details stay consistent. If the device changes, we may ask for a quick confirmation before updating sensitive details.

We use the payment rail to match your record, check the name on the account, and handle deposit notes or balance questions. That matching step helps us avoid sending a change to the wrong profile.

Send a support message from the account holder channel, include your username, and say exactly what needs changing. We verify the request against the record before we edit anything.

We keep support threads long enough to resolve the request and meet the retention rules set by our internal policy and local law. After that, we keep only the parts we must retain.

Contact live chat or email and tell us which clause you want explained. We will point you to the current wording and note your question in the account file if you want a follow-up.

Yes. If local law adds a rule or changes an existing one, the updated rule takes priority where it applies, and we post the current wording here so you can check the latest version.

arwantoto Terms & Conditions for Your Account

Where to Ask About the Terms

How We Handle Your Data

Data Use

Cookies

Security Checks

Record Retention

Change Requests

Contact Route

Questions About the Terms

01 What do the Terms & Conditions cover?

02 Can I use one account on Android and iPhone?

03 Why do you ask about DANA, OVO, GoPay, or QRIS?

04 How do I request a correction to my data?

05 How long do you keep support records?

06 Who should I contact if I disagree with a clause?

07 Do the terms change when local law changes?

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